Important Information 

 

Delivery 

We deliver to the United Kingdom and United States. Our standard delivery to the UK is 1st Class Royal Mail and Signed For 1st Class for larger orders. 

 

EU & USA orders are sent by International standard for accessories and International Tracked & Signed for larger orders. International delivery to Europe takes 3 to 5 working days and 5 to 7 working days to arrive in United States. 

 

Shipping Charges

UK

FREE UK Delivery on all orders. 

EU Countries

Orders up to £30: £4

Over £30 to £70: £6

Orders over £70: £7

USA

Orders up to £30: £5 

Over £30 to £70: £8 

Orders over £70: £10 

 

Delivery Times 

"Ready to dispatch" Items are dispatched within 3-5 working days and "Made to Order" items take 1-2 weeks depending on workload and availability of fabrics. If you required a rushed order, please contact us with the date and we will try our best to accommodate. 

 

Sizing 

Our clothing is made to UK standard Children's sizes. If you require any further information or would like to take advantage of our "Made to Measure" service, please contact us.

 

Washing Instructions 

All cotton items are machine washable at 40 degrees. Costumes are recommended to be handwashed and tutus should be spot cleaned. 

 

Quality 

It is our aim to provide high quality childrenswear which is handmade to the highest standard with love and care. 

Safety Advice 

All Children's Accessories should be worn with supervision. 

Refunds 

If you are not pleased with your purchase, please contact us within 7 days to discuss your options. No refunds on custom orders will be offered due to the uniqueness of the item. 

 

Personal Information 

We do not share our customer's personal data with any outside third parties.

 

Privacy Policy 

General Data Protection Regulation Policy (GDPR) for Enchanting Designs 

 

What data do we collect?

 

To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information and the details of the product that you’re ordering. You may choose to provide us with additional personal information such as for a custom order, if you contact us directly. 

 

Why we need your information and how we use it? 

 

We use your information which you authorised Etsy/Paypal to provide to us as needed to fulfil your order or to provide customer support and improve our services. Your data is supplied to us at the checkout process and is stored in our Etsy & Paypal accounts. We use your information as necessary to comply with our obligations under the Etsy Seller Policy, Etsy Terms of Use and Paypal Agreement. 

 

Information sharing and Data Retention

 

We only share your personal information for very limited reasons to provide our services:

 

  • Etsy/Paypal/Wix. We share information as necessary. For further information on their Privacy policies, please visit their websites.

  • Delivery providers - Royal Mail. We share your personal information with trusted third parties to provide shipping and only to the extent necessary to perform these services such as name & postal address. 

 

We retain your personal information for as long as necessary to provide you with our services and we generally keep your data for up to 4 years. Your data is NOT shared or sold to any outside parties. 

 

Your Rights and How to Contact us 

 

Should you wish to access, correct or delete personal information held by us, I, Sapphire Norman am the data controller of your personal information. If you have any questions or concerns, you can contact me at enchantingdesignsuk@outlook.com